Innovation Powered by Emotion

San Diego, California
June 23-24, 2020

Learn, connect and be inspired by industry leaders and customer experience (CX) experts from around the globe. EmpowerCX is Sitel Group’s annual client and partner event dedicated to sharing insights, best practices and trends driving the future of CX.

Network with
300+ participants
Learn from
20+ Sessions
Engage with
15+ Expert Speakers
1 Amazing Location

About EmpowerCX

EmpowerCX is back and bigger than ever. In 2020, we’ve combined our Americas and European events to bring you the latest in CX innovation with even more speakers, sessions and insights.

An impressive lineup of CX experts and keynote speakers


Interactive sessions on industry insights, tools and trends to drive CX innovation


Focused networking that inspires valuable connections

Connect with CX influencers and experts.
EmpowerCX brings together experts, thought leaders and organizations looking to elevate their brand’s customer experience. Meet and network with CX influencers and hundreds of attendees from a wide range of verticals, including financial services and FinTechs, insurance, travel and hospitality, retail, media, publishing, healthcare, manufacturing and more.

Real people drive real experiences.
At its core, CX is about creating the best experience possible – whenever and wherever your customers need it. Beyond using the latest technology or keeping up with industry trends, the key differentiator is about making real, emotional connections that help people when it matters most.

Beyond digital.
The world of CX is evolving at lightning speed thanks to advances in technology and innovation. As we move towards a more digital world, we leverage this technology while keeping human connection at the core of our strategy.


Interested in sponsoring?

About the Location

The InterContinental San Diego is a NEW hotel that opened in August 2018. The hotel is located “on the waterfront”, overlooking San Diego Bay to the west and downtown San Diego in all other directions. The InterContinental San Diego is also a short walk to Little Italy, Seaport Village and the historic Gaslamp Quarter.

Direct, international flights to San Diego are available from: Central America, Frankfurt, London, Zurich and Tokyo. Attendees can also fly into Tijuana for direct access to San Diego through CBX Cross Border Terminal.

Let's Get Social.

Stay in touch and follow the fun with #EmpowerCXAmericas.