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Sitel Group’s EmpowerCX is dedicated to empowering the people who are enhancing CX — one experience at a time.

The theme of this year’s EmpowerCX events held in London and Miami was Innovation Powered by Emotion. It brought together industry experts, business analysts and thought leaders from across the industry to give an overview of the trends and challenges shaping CX and the transformational steps businesses can take to ensure they continue making emotional connections with their customers.

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