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2019 Highlights

Pedro Lozano

Creating Emotional Connections with Customers
 

Neil Bartholomew

Why Treating Outsourcers as Partners is Crucial to Success
 

Liz Stokoe

Studying Science of Conversation to Make Things More Real and More Scientific
 

Ben Page

Global Trends Shaping CX
 

Karen McCullough

The Importance of Knowing Your People
 

Daniel Newman

Is Your Business Futureproof?
 

Jeff Huang

Seeing Us Through a Different Lens
 

Joey Coleman

How to Attract and Retain Customers
 

Mike Small

Innovation Powered by Emotion
 

Laurent Uberti

Why Keeping an Entrepreneurial Mindset is Vital
 

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