2019 Highlights





Watch the keynote videos below

Pedro Lozano

Creating Emotional Connections with Customers

Neil Bartholomew

Why Treating Outsourcers as Partners is Crucial to Success

Liz Stokoe

Studying Science of Conversation to Make Things More Real and More Scientific

Ben Page

Global Trends Shaping CX

Karen McCullough

The Importance of Knowing Your People

Daniel Newman

Is Your Business Futureproof?

Jeff Huang

Seeing Us Through a Different Lens

Joey Coleman

How to Attract and Retain Customers

Mike Small

Innovation Powered by Emotion

Laurent Uberti

Why Keeping an Entrepreneurial Mindset is Vital

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