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Watch the keynote videos below

Pedro Lozano
Creating Emotional Connections with Customers


Neil Bartholomew
Why Treating Outsourcers as Partners is Crucial to Success


Liz Stokoe
Studying Science of Conversation to Make Things More Real and More Scientific


Ben Page
Global Trends Shaping CX


Karen McCullough
The Importance of Knowing Your People


Daniel Newman
Is Your Business Futureproof?


Jeff Huang
Seeing Us Through a Different Lens


Joey Coleman
How to Attract and Retain Customers


Mike Small
Innovation Powered by Emotion


Laurent Uberti
Why Keeping an Entrepreneurial Mindset is Vital


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