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2019

Highlights

Americas

HIGHLIGHTS

Europe

HIGHLIGHTS

Watch the keynote videos below

Pedro Lozano
Creating Emotional Connections with Customers

 

Neil Bartholomew
Why Treating Outsourcers as Partners is Crucial to Success

 

Liz Stokoe
Studying Science of Conversation to Make Things More Real and More Scientific

 

Ben Page
Global Trends Shaping CX

 

Karen McCullough
The Importance of Knowing Your People

 

Daniel Newman
Is Your Business Futureproof?

 

Jeff Huang
Seeing Us Through a Different Lens

 

Joey Coleman
How to Attract and Retain Customers

 

Mike Small
Innovation Powered by Emotion

 

Laurent Uberti
Why Keeping an Entrepreneurial Mindset is Vital

 

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