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This year looks different for everyone. Join us (virtually) to learn, connect and be inspired by industry leaders and customer experience (CX) experts from around the globe. EmpowerCX is Sitel Group’s annual client and partner event dedicated to sharing insights, best practices and trends driving the future of CX.

Real people drive real experiences.

At its core, CX is about creating the best experience possible – whenever and wherever your customers need it. Beyond using the latest technology or keeping up with industry trends, the key differentiator is about making real, emotional connections that help people when it matters most.

Beyond digital.

The world of CX is evolving at lightning speed thanks to advances in technology and innovation. As we move towards a more digital world, we leverage this technology while keeping human connection at the core of our strategy.

2020 Agenda


I’m registered – how do I attend the virtual sessions?

Head on over to the Agenda page, right here on the EmpowerCX website. You’ll see a “Join Broadcast” button beneath each session title which will become active 2 minutes before the session start time.

When a session ends, come right back to the Agenda page and click on the next session.

On the go? Never fear. You can join right from your phone via the Sitel Events app by navigating to the Agenda tab.

Is there a recommended internet browser?

We recommend that you use Chrome for all EmpowerCX Virtual sessions. We also recommend you disable all pop up blockers and ad blockers as they might interfere with the session broadcasting.

I’m having trouble watching a session – what should I do?

If you’re experiencing issues, please check out the attendee troubleshooting guide. If you’re still having issues, please contact

Will recordings be available after the conference?

Absolutely! All sessions will be available on-demand after the live sessions conclude for ticket holders. You can access the recordings right from the EmpowerCX page. Recordings for non-ticket holders will be available after the event as well on our website.

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