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2020 Highlights

Sitel Group – Create Connection. Value Conversation.

Keynote: I Can’t Get No Innovation

Keynote: Olivier Camino

Keynote: Laurent Uberti

Keynote: Mike Small

Discover the Right Approach to Training
Aaron Schwarzberg, Vicki Fisher, Jessica Maloney, Lisa Miller, Jill Weis

The Future of Work
Pete Weaklend, Rob Adams, Balakarthik Venkataramanan, Chris Sparrow

Friction and the Art of Digital Self-Service
James Bednar, Jeff Huang

Actionable ways to Improve Total Cost of Ownership
Cris Kuehl, Dr. Ehab Goldstein

The Technology Behind Learning
Valery Nguyen, Veronique Le Borgne

The Power of Speech Analytics Driving First Party Collections
Josh Rogowsky, Mr. Faran Taher, Ash Peeran

2019 Highlights

Americas Highlights

Europe Highlights

Creating Emotional Connections with Customers
Pedro Lozano


Why Treating Outsourcers as Partners is Crucial to Success
Neil Bartholomew


Studying Science of Conversation to Make Things More Real and More Scientific
Liz Stokoe


Global Trends Shaping CX
Ben Page


The Importance of Knowing Your People
Karen McCullough


Is Your Business Futureproof?
Daniel Newman


Seeing Us Through a Different Lens
Jeff Huang


How to Attract and Retain Customers
Joey Coleman


Innovation Powered by Emotion
Mike Small


Why Keeping an Entrepreneurial Mindset is Vital
Laurent Uberti


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