2020 SPEAKERS
Learn from 15+ experts
Our carefully selected speakers are some of the industry's most sought after experts. Don't miss out on learning (and experiencing) these sessions from the hottest topics in CX to chatbots to collections. Choose your own path to fit your needs.
Featured Speakers
Breakout Presenters
Aaron Schwarzberg
COO, Learning Tribes - Americas, Sitel Group
Balakarthik Venkataramanan
Director, Expert Supply Strategy and Partnerships, Intuit, Inc.
Chris Sparrow
Global Customer Care, Lexmark International
Cris Kuehl
VP, CX Consulting & Analytics, Sitel Group
Ehab Goldstein
VP, Global Strategic Insights and Customer Care, LifeScan
Jackie Knez
VP, Client Solutions & Success - Insights & Analytics, Sitel Group
James Bednar
VP of Solutions & Innovation, Sitel Group
Jeff Huang
Director, Global Customer Success Operations, Zenni Optical
Jessica Maloney
Product and Training Excellence Lead, Global Medical Affairs, Jazz Pharmaceuticals
Jill Weis
Zone Director of Inside Sales, Michelin North America
Josh Rogowsky
VP, Smart Collections, Sitel Group
Lisa Miller
VP, Customer Care Operations, Alight Solutions
Pete Weaklend
SVP, Solutions
Sitel Group
Sitel Group
Rob Adams
Director of Digital CX & Transformation Lead, United Kingdom & Ireland, Sitel Group
Valery Nguyen
GM, Learning Tribes – EMEA, Sitel Group, Sitel Group
Veronique Le Borgne
Director of Training Contact Centers, Accor
Vicki Fisher
Global Head of Product & Training Excellence Global Medical Affairs, Jazz Pharmaceuticals