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2020 SPEAKERS

Learn from 15+ experts

Our carefully selected speakers are some of the industry's most sought after experts. Don't miss out on learning (and experiencing) these sessions from the hottest topics in CX to chatbots to collections. Choose your own path to fit your needs.

Featured Speakers

Peter Bendor-Samuel

Laurent Uberti

Olivier Camino

Mike Small

Breakout Presenters

Aaron Schwarzberg

COO, Learning Tribes - Americas, Sitel Group

Balakarthik Venkataramanan

Director, Expert Supply Strategy and Partnerships, Intuit, Inc.

Chris Sparrow

Global Customer Care, Lexmark International

Cris Kuehl

VP, CX Consulting & Analytics, Sitel Group

Ehab Goldstein

VP, Global Strategic Insights and Customer Care, LifeScan

Jackie Knez

VP, Client Solutions & Success - Insights & Analytics, Sitel Group

James Bednar

VP of Solutions & Innovation, Sitel Group

Jeff Huang

Director, Global Customer Success Operations, Zenni Optical

Jessica Maloney

Product and Training Excellence Lead, Global Medical Affairs, Jazz Pharmaceuticals

Jill Weis

Zone Director of Inside Sales, Michelin North America

Josh Rogowsky

VP, Smart Collections, Sitel Group

Lisa Miller

VP, Customer Care Operations, Alight Solutions

Pete Weaklend

SVP, Solutions
Sitel Group

Rob Adams

Director of Digital CX & Transformation Lead, United Kingdom & Ireland, Sitel Group

Valery Nguyen

GM, Learning Tribes – EMEA, Sitel Group, Sitel Group

Veronique Le Borgne

Director of Training Contact Centers, Accor

Vicki Fisher

Global Head of Product & Training Excellence Global Medical Affairs, Jazz Pharmaceuticals
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