Director, Expert Supply Strategy and Partnerships
An early entrepreneur in social media, Bala is a strategic customer service leader with a successful track record of customer experience transformations worldwide. He is currently Director of Expert Supply Strategy & Partnerships at Intuit, driving the overall supply & outsourcing strategy for Intuit customer success expert network with more than 20,000 experts in the network. Bala has 20+ years of experience in customer experience strategy and operations for leading brands like Google, Hewlett Packard and Intuit. Prior to Intuit, he led Global Process and Business Excellence for Google’s Trust and Safety vendor operations.