Jackie Knez

Jackie Knez has over 20 years in the contact center industry specializing in customer experience management and interaction analytics.  She has an unwavering passion for helping organizations place the customer at the heart of their business.  She has worked with companies across many industries to leverage advanced analytics in order to better understand their customer experience and impact their bottom line through improved customer loyalty and retention.  Jackie has developed and implemented data-driven approaches to improving performance across more than 60 contact centers across more than a dozen industries.  Through these experiences, she brings a comprehensive perspective on how to incorporate analytics to better understand their customers’ needs in order to improve customer experience.