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James Bednar

VP of Solutions & Innovation

Sitel Group

James Bednar is VP of Data and Solutions for Sitel and is responsible for Sitel’s Client Application Solutions Team.  Bednar’s team supports a wide range of application solutions, touching all aspects of the Contact Center, and is tasked with growing Sitel’s client relationships through the use of innovative technology solutions.

With more than 19 years’ experience in the BPO industry, Bednar has held numerous positions from developer, technology project manager, and software architect.  Bednar has spent most of his professional career helping clients to deliver cutting-edge solutions around CRM, Customer Experience, Social Media, Self-Service and Back Office.

Bednar holds an MBA from Montclair State University, an MS in Software Engineering from Rochester Institute of Technology, and a BA in Psychology from William Paterson University.

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