VP, Smart Collections
Josh joined Sitel in late May 2019 from Capgemini where he was responsible for business development and account management in their business process outsourcing line of business. Prior to joining Capgemini, he spent the prior 10 years with Genpact and IBM in business development and strategy roles, including building the order to cash, procure to pay and collections offerings at IBM, during that time Josh was responsible for a $40m acquisition of a specialist firm in collections and Order to Cash.
Josh has more than twenty years of finance, accounting and consulting experience in professional service environments. His consulting experience focused on shared services, working capital management and business process re-engineering engagements, with an emphasis on collections, accounts receivable management, accounts payable and other key back office functions.
Since joining Sitel we have grown our Collections footprint by over 100%.