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Veronique Le Borgne

Director of Training Contact Centers


As the VP of Global Customer Care at LifeScan, a global leader in blood glucose monitoring innovation and digital health technology that has a vision to create a world without limits for people with diabetes and related conditions, Ehab leads a team of experts covering operations, training, analytics, reporting, quality monitoring, and solutions design responsible for the delivery of world-class medical device care and support through hundreds of agents around the globe.

Leveraging his background in Biomedical Engineering and Analytics, Ehab and his team are on an insight-driven transformation journey to evolve LifeScan’s customer experience (CX) to an Omni-Channel knowledge-centric model, driving competitive customer preference and loyalty, and delivering brand and business growth.

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